RDA Alice Springs takes complaints of any nature seriously and focuses on managing each
case in a sensitive and supportive manner with the help of a Member Protection Information
Officer (MPIO) and a step by step mediation procedure
. A complaint can be about an act,
behaviour, omission, situation or decision that someone thinks is unfair, unjustified, unlawful
and/or a breach of RDA policies and Codes of Conduct.
The nature of the complaint will
determine whether it will be dealt with formally or informally. All complaints will be dealt
with promptly, sensitively and confidentially.
Complaints can be made directly to RDA Alice Springs, either verbally in person, by phone or
in writing to the Centre Manager.
A complaint may be made anonymously.
In the first instance we advise that you try and resolve the complaint with the person that you
have the issue with.
However, we understand that sometimes this is not possible.
If you wish to make a complaint, but may feel uncomfortable approaching the person, you
can approach the Member Protection Information Officer.